RETURNS
Rileyroos wants you to be happy with your purchase. We stand behind our products 100% and if you are not satisfied with your purchase, you may return any Rileyroos footwear product in its original condition within 30 days and can replace any defective merchandise within 90 days of purchase.  Rileyroos is happy to replace any defective merchandise with the same item (size and style) originally purchased.

Rileyroos does not accept exchanges.  If you purchased the incorrect size, please return the original pair/s for credit and place an order for the new pair/s on www.Rileyroos.com. Rileyroos accepts returns for unworn shoes purchased through www.rileyroos.com within 30 days of purchase date.   Shoes must be returned in their original condition and box with packing slip. Please indicate the reason for the return. Shoes must come in their original condition with original packing and in original shoebox.  If goods are not in their original condition, Rileyroos will not accept the return and the consumer must arrange to have the shoes returned to them.

Rileyroos is not responsible for items that are shipped and lost before reaching Rileyroos, to ensure a safe arrival, please ship returns via a traceable method such as UPS or Insured parcel post to the following address: 

Rileyroos Returns, PO Box 1751, Cockeysville, MD  21030

A credit for the original value of the returned item/s will be issued on the original credit card used to make the purchase.  Shipping charges are not reimburseable.  Please allow one to two billing cycles for your credit to appear.

If a shipping error occurred on our part, we will gladly reimburse you for your shipping charges upon receipt of your merchandise. A shipping reimbursement will be credited to the credit card used on the original purchase only and the correct merchandise will be promptly sent to you at no charge.   If you have any questions regarding our return policy, please contact us at contactus@rileyroos.com.

SHIPMENT STANDARDS:     Rileyroos strives for excellent and fast service!  All orders including expedited shipments are processed within 2-3 business days from your order date.  Orders ship from our facility in Baltimore, Maryland.  Please allow 2-3 business day from your order date plus shipping time (based on the shipping option you select) to receive your order. 

Note:   Rileyroos will make exceptions to our processing time for special occasions, please don't hesitate to contact us at contactus@rileyroos.com to notify us of your needs.   Making sure gifts arrive in time for birthdays and special occasions is important to us!!

Shoe Care
Rileyroos are made from the highest quality materials and specifically designed to promote the proper development of a child's foot.

Below are suggested care instructions for your Rileyroos:

Leather: Spot clean area with mild soap and water or with baby/hand wipes. You can also polish your Rileyroos with coconut oil or other non-toxic polishes or lotions designed for leather to prolong their life and eliminate unwanted marks.  

Nubuck/Suede: Use a suede or nubuck eraser to remove marks or stains. Move the eraser over the discolored area until the marks disappear. Suede or nubuck erasers are available at shoe stores, mass merchandisers and pharmacies.

Caters Boots: These boots are made of cotton and are machine washable on a gentle cycle with cold water. Dry the Caters boots using a no/low heat setting or let air dry.

Canvas:    Wipe clean with mild soap and water or with baby/hand wipes.  Canvas may also be machine washed on a gentle cycle with a mild detergent.  Air dry or dry on a low heat setting. 

MATERIALS
Your, and your, child's safety is our greatest concern. All Rileyroos products are made with non-toxic and child safe materials.  We use many recycled materials in support of our environment and comply with local labor laws at our production facilities.  Our yellow shoe boxes are made from 100% recycled paper.

CHARITABLE DONATIONS
Rileyroos is committed to giving back to the community and to supporting charitable causes.
We have contributed product to the following organizations:

University of Maryland Hospital for Children Rileyroos has donated shoes to Brian's Baseball Bash to raise money for the University of Maryland Hospital for Children. The funds were used by the Child Life department to purchase activity boards for the Intermediate Care Unit, making the hospital environment more appealing for young patients. Additionally, the funds have enabled Child Life to expand their Family Fun Nights from two nights per week to four to make the hospital environment for these young and often long-term patients more comfortable and home-like.

Soles 4 Souls Rileyroos has donated thousands of pairs of shoes to Soles4Souls. Soles4Souls has a simple mission: To impact as many lives as possible with the gift of shoes. Soles4Souls facilitates the donations of shoes, which are used to aid the hurting worldwide. They coordinated relief efforts for the Asian Tsunami and Hurricanes Katrina and Rita, netting over 1 Million pairs donated for these disasters.  We are proud to support this excellent cause!