EXCHANGES AND RETURNS
Rileyroos wants you to be happy with your purchase. We stand behind our products 100% and if you are not satisfied with your purchase, you may exchange or return any Rileyroos footwear product in its original condition within 30 days and can replace any defective merchandise within 90 days. To exchange or return a product via US Mail, please ship your shoes along with your packing slip in its original packaging to:

Rileyroos
Exchanges and Returns
P.O. Box 1751
Cockeysville, MD 21030

For exchanges, please include the style, color and size of the pair you wish to receive and a credit card number or a check payable to Rileyroos for shipping ($6.99 for 1 pair, $8.99 for 2 pairs and $10.99 for 3 pairs or more). Exchanges will not be processed without payment.

For returns, a credit for the value of the returned merchandise (puchase price plus tax) will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

If a shipping error occurred on our part, we will gladly reimburse you for your shipping charges upon receipt of your merchandise. Shipping reimbursement will be credited to the original purchase credit card and the correct merchandise will be promptly sent to you at no charge.

If you have any questions regarding our exchange/return policy, please contact us at customerservice@rileyroos.com or at (443) 318-4284.

SHIPMENT STANDARDS:                                                                                                                                                          Rileyroos strives for excellent and fast service!  Your order will be processed within 2-3 business days from your order date.  Orders ship from our facility in Baltimore, Maryland.  Please allow 2-3 business day from your order date, plus shipping time (based on the shipping option you select) to receive your order. 

Shoe Care
Rileyroos are made from the highest quality materials and specifically designed to promote the proper development of a child's foot.

Below are suggested care instructions for your Rileyroos:

Leather: Wipe clean with mild soap and water or with baby/hand wipes. You can also polish your Rileyroos to prolong their life and eliminate unwanted marks.

Nubuck/Suede: Use a suede or nubuck eraser to remove marks or stains. Move the eraser over the discolored area until the marks disappear. Suede or nubuck erasers are available at shoe stores, mass merchandisers and pharmacies.

Caters Boots: These boots are made of cotton and are machine washable on a gentle cycle with cold water. Dry the Caters boots using a no/low heat setting or let air dry.

Canvas:    Wipe clean with mild soap and water or with baby/hand wipes.  Canvas may also be machine washed on a gentle cycle with a mild detergent.  Air dry or dry on a low heat setting. 

MATERIALS
Your, and our, child's safety is our greatest concern. All Rileyroos products are made with non-toxic and child safe materials. We use many recycled materials in support of our environment and comply with local labor laws at our production facilities.

CHARITABLE DONATIONS
Rileyroos is committed to giving back to the community and to supporting charitable causes.
We have contributed product to the following organizations:

University of Maryland Hospital for Children In August 2007, Rileyroos donated 500 pairs of shoes to Brian's Baseball Bash to raise money for the University of Maryland Hospital for Children. The funds were used by the Child Life department to purchase activity boards for the Intermediate Care Unit, making the hospital environment more appealing for young patients. Additionally, the funds have enabled Child Life to expand their Family Fun Nights from two nights per week to four to make the hospital environment for these young and often long-term patients more comfortable and home-like.

Soles 4 Souls Rileyroos donated shoes to Soles4Souls. Soles4Souls has a simple mission: To impact as many lives as possible with the gift of shoes. Soles4Souls facilitates the donations of shoes, which are used to aid the hurting worldwide. They coordinated relief efforts for the Asian Tsunami and Hurricanes Katrina and Rita, netting over 1 Million pairs donated for these disasters.